Refund policy
Updated: 01.04.2026

Qvalimo strives to provide a reliable and fair service.
Refunds may be granted in the following situations:

Situations that entitle you to compensation

• Incorrect charge

• Technical error

• The ride didn't happen.

• Double charge

• Major service issue

No refund
Refunds are generally not granted:

• traffic jams

• a change in route requested by the passenger

• late cancellation

• normal service fluctuations

Making a refund request
You can apply for a refund:

• via the app

• by email: info@qvalimo.com

Requests must be made within 7 days.

Processing time
Refunds are processed:

• Within 3–10 business days

The refund will be returned to the original payment method.